Service & Maintenance

Here at Jenkins Garden Machinery we offer a full range of support and repair services at our local branch here in Cross Hands, Llanelli.

All our machines come with full warranty and support whether it be in person at the showroom, visiting client or over the phone.

With Jenkins Garden Machinery your purchase is covered by our commitment to customer satisfaction.

 

TERMS AND CONDITIONS

Jenkins Garden Machinery Ltd, Terms and Conditions for Service and Repair as of 01/10/2021. This copy supersedes previous terms

1   .At JGM Ltd, Our policy is to repair machines to the highest standard possible, to ensure customers receive the machine back in the closest condition to new as possible.

2. All known faults must be reported at the point of booking in for each individual machine.

3. Any work required above and beyond standard servicing will be charged at the standard labour and parts rate. Please note, the first service is NOT FREE OF CHARGE.

4. All parts required for standard servicing, eg, Spark Plugs, Oil Filters etc are charged at standard rates.

5. All work needing an estimate prior to repair will require a minimum £40 deposit (depending on size and complexity of the machine) at the time of booking in. If the total cost of the repair totals less than the deposit taken, the difference will be refunded. Should estimates be too expensive and your machine be deemed uneconomical to repair, you are able to retrieve your old machine however the deposit will be retained by JGM. Estimates must be accepted or rejected within 7 days, before storage charges will apply.

6. Priority repairs are available at a 25% premium on our standard labour rates.

7. Machines must be collected within 72 hours of contact to advise that the machine is ready. Voicemails and emails are included as legitimate forms of communication. Storage charges will be incurred at £6 per day and £10 per day for compact Tractors.

8. All machines must be tested by the customer on their return and any faults that have not been rectified highlighted. It is the customers responsibility to advise us, quoting the job number within 7 days.

9. Should a machine need to be returned to us for the SAME fault reoccurring within 28 days, labour charges would be waived and only parts needed would be chargeable.

10. Warranty only covers Manufacturers defects in workmanship and materials. It does not cover Blades, Belts, Cables etc, or operator error ( Please see full warranty information sheet for more details) Faults not covered by manufacturer’s warranty, including operator error, will be charged at our standard rate.

11. Due to health and safety legislation, All machines that have constant ground contact will be pressure washed at the customer’s expense, with extremely soiled machines incurring a £20 surcharge.

12. If an estimate is not authorised by the customer, or a machine is left at JGM for 28 days after a repair has been completed we reserve the right to dispose of the machine to recover storage costs.

13. Although the customer may feel the machine is under warranty and the machine is booked in as so, the final decision on warranty lies with Jenkins Garden Machinery’s workshop

 

Any questions please give us a call on 01269 845222

Testimonials from our clients

  • I have used JGM’s spectrum of services for many years and 5 stars is not enough. They offer quality products at competitive prices across the complete range of garden machinery. They are a family run business with exacting trustworthy standards which really shines through in their after sales and service departments. Whatever your gardening needs give JGM a try, you’ll be pleasantly surprised.

    Steve Godbold
  • For some time, I had been using a John Deere X750 on my grounds, which I thought was an outstanding machine for the job. This machine new was in the region of £14,000 plus VAT and apart from the time It took to complete the job, I was very happy with it. Recently I started to discuss the tractor with Howell at Jenkins Garden Machinery, and he advised me that there may be a better solution to complete the job. He advised the Ariens Zenith Zero turn. The team at JGM brought the machine to my property and demonstrated its capabilities, with the purchase being made almost immediately. At less than half the cost of the John Deere, the machine gives a much better finish and completes the job in half the time which is an outstanding result. The advice and the machinery have helped me save both time and money, with the new machine being simply amazing and a lot of fun to drive!


  • Great customer service, very helpful & knowledgeable.

    Sue Richards
  • Excellent service at JGM and first class advice. Nothing was too much trouble and time. Thank you very much for helping my Grampa with his purchase!

    Hayley Phillips Harris
  • Very friendly staff, always happy to help and advise.

    Jon Swain
  • Staff here are amazing, and go above and beyond with customer care, ive purchased all my garden machinery from them, and get all services carried out there.

    Jones Dave
  • Fantastic service couldn't be more helpful.

    Matthew Butcher
  • Brilliant company. Bought a 360 ride on mower plus a strimmer. Excellent service , lovely family business.

    Sharon Margaret Robert
  • Top service as usual, super pleased with my new scarifier!! Already been put into action this afternoon can't recommend the team at Jenkins highly enough!! Also came with a free coffee

    Steve Richards
  • Excellent service

    Paul Birdsall
  • Great service with a good selection of garden machinery products

    Richard Woodward
  • Welsh speaking staff, excellent customer service.

    David Evans
  • Purchase a couple mowers, and a chainsaw of late - absolutely Fantastic, #Happycustomer #topservice #overandabove

    Michael Morgan
  • Very knowledgable and friendly staff.

    Tom Norris
  • We've bought a fair few machines and a log burner from JGM and have always been 100% happy. The advice and service has been second to none. Totally recommend and wouldn't go anywhere else.

    Bev Halstead
  • Excellent service and excellent advice. Top class products Been dealing with them for years. Don't go anywhere else

    Steve Harris
  • Great service. Keep me informed of what was happening to my lawn mower and during pick up explained what I could do to help stop the problem happening again

    Andrew Zych
  • Very friendly and helpful staff. Impromptu lesson on sharpening chainsaw blades and now looking forward to collecting my new mower.

    John Clark
  • One of the best companies that I ever dealt with, they are so helpful and pleasant. It's almost a pleasure to have a problem.

    Les Davies
  • Bought a Log Burner from JGM. Emyr and the team went above and beyond to make sure I had a fantastic buying experience. Fab log burner

    Aron Treharne
  • Genuinely nice people to deal with. No time pressure, no heavy sales pitch. Needed to upgrade my chainsaw, they listened to me, gave me their best opinion, great price point, 5 year warranty

    Lawrence Mitchell

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